CONDITIONS OF PURCHASE
These general conditions of contracting apply to all commercial transactions made in our online store Rawr hereinafter The Seller. For more information about The Seller and our Privacy Policy please refer to the Legal Notice located at the bottom of each page of this store.
Please read these Terms and Conditions of Purchase and our Privacy Policy carefully before placing your order. If you do not agree with all of the Terms of Purchase and the Privacy Policy, you should not place an order.
Identification
The Seller is a business unit belonging to Rawr. Any communication may be addressed to the registered office or e-mail address rawr_shop@hotmail.com.
Activity
The Seller is engaged in distance selling, preferably via the Internet, of online sales.
Contents and information provided on the website
The Seller reserves the right to modify the commercial offer presented on the website (modifications on products, prices, promotions and other commercial and service conditions) at any time. The Seller makes every effort within its means to offer the information contained in the website truthfully and without typographical errors. In the event that at any time an error of this type were to occur, beyond the Seller’s control, it would be corrected immediately. If there is a typographical error in any of the prices shown and a customer has made a purchase decision based on said error, The Seller will inform the customer of said error and the customer will have the right to cancel the purchase without any cost on his part.
The contents of the Seller’s website may, on occasion, display provisional information about some products. In the event that the information provided does not correspond to the characteristics of the product the customer shall be entitled to cancel the purchase without any cost on his part.
The Seller is not responsible either directly or indirectly for any of the information, contents, statements and expressions contained in the products marketed by the Seller. Such liability rests at all times with the manufacturers or distributors of such products. The customer understands that the Seller is a mere intermediary between him and such manufacturer or distributor.
Selling System
3.1. In order to place an order, the customer must be at least 18 years of age. If you are a minor, please ask your parents or legal guardians to place the order on your behalf.
However, if you are between 14 and 18 years of age, you may request information about products and events. In any case, it is recommended that you have your parents or legal guardians involved before browsing and/or registering on our websites or mobile applications so that they can explain any questions you may have.
If you are under 14 years of age, please do not provide us with any personal information.
3.2. The Customer must fill in the personal data form found in our Online Shops (available 24h/day, every day), once he/she has accessed the page and clicked on the “finalize order” button.
3.3. When the Customer finalizes his order, we will send him an e-mail with the number and details of his order.
3.4. In the event that there is a problem with the delivery of the material, for example due to problems with the manufacture of the product, or the discontinuation of the product, we will contact the Customer as soon as possible to inform him/her about the situation and suggest alternative products that he/she may wish to purchase. Alternatively, we may offer to refund any monies paid to us for such products. The refund of these sums of money will be the limit of our liability towards the Customer, if it is impossible for us to supply the products ordered.
3.5. The Customer may cancel the order at any time and at no additional cost, provided that it has not been invoiced and sent through the carrier. If the package has left our facilities, the customer may reject it with the carrier at the time of receipt of the same.
3.6. The availability of products on the website is constantly changing and reflects the situation in real time. Adding an item to the shopping cart does not guarantee that it will be reserved for the customer, as other customers may have purchased it while browsing the website. As soon as the payment process is completed, the product is reserved for the customer.
3.7. We will make every effort to supply you with the products listed in your order confirmation. However there may be occasions when it is impossible for us to supply such products due to, for example, such products not being in stock. In such cases we will contact you to inform you and may suggest alternative products that you may wish to purchase. If you do not accept our suggestions we will cancel your order in relation to the products we are unable to supply and refund any monies paid to us for such products. The refund of these sums of money will be the limit of our liability to you if it is impossible for us to supply you with the products ordered. On some occasions, the price of a particular product in our Online Stores may be erroneous and show a price higher or even lower than the corresponding price due to computer error. When this happens and if you have confirmed your order, we will contact you as soon as possible.
Applicable taxes
The prices of the products displayed on the Seller’s website include the applicable Value Added Tax (VAT).
Purchases to be delivered within the territory of any of the member states of the European Union will be subject to VAT.
Purchases to be delivered in territories of non-European Union member states, or in the Canary Islands, Ceuta or Melilla will be exempt from VAT.
Payment method
– Payment by credit/debit card
If you choose to pay by credit card, the Customer’s order cannot be taken into account and will not be processed until the payment has been authorized by your bank or cashier. Online payment by credit card is made through the “Secure Socket Layer” security system, which encrypts your bank details when they are transmitted over the Internet. For security reasons, Rawr Sneakerz verifies all orders paid by credit card. We accept American Express, Maestro and any Visa and Mastercard cards registered in the Verified by Visa secure payment system.
– Cash on delivery ( NOT AVAILABLE )
The customer must make the payment of the total amount of the order to the courier of the transport company, when receiving the order. * The additional cost of the service is 10€ and the delivery time is approximately 10 working days. Dope Sneakerz is not responsible for delivery times as it depends on the transport company.
* The customer agrees to receive your order, if you refuse the order will be claimed 20 € management costs and shipping, where you must make payment by bank transfer where Dope Sneakerz will provide the IBAN account number to make the aforementioned debit.
– Payment by Bank Transfer
The Customer must make the transfer to the account that will be indicated in due course.
IMPORTANT: As concept of the transfer must indicate the reference that will be indicated at the end of the order. In case of not having indicated this reference, the order will be cancelled and the money will be refunded after 5 days.
IMPORTANT: For payments by bank transfer, the products will not be reserved until we receive the deposit in our account.
– Payment by bank deposit in ATMs of our bank or other entities in collaboration with the same.
The Client will have to make the deposit in the account that will be indicated to him opportunely.
IMPORTANT: As concept will have to indicate the number of order that will be indicated to him when finalizing the order. In case of not having indicated the order number, the order will be cancelled and the money will be refunded after 5 days.
IMPORTANT: For payments by deposit, the products will not be reserved until the deposit is received.
Method, costs and delivery time
6.1. We will send the Customer its products to the delivery address given in its personal data form.
6.2. On the website, specifically in the shopping cart, the amount of shipping costs is indicated before the purchase is made.
6.3. If the item indicates “in stock” when ordering, the time between placing the order and the date of the first presentation of the employee of the transport company at the specified location corresponds to the sum of 2 elements:
A. The preparation time (1 to 5 working days): validation of the payment + preparation of the order + reception of the parcel by the carrier’s employee.
The delivery time of the order by the carrier. You will be informed from the beginning of this period from the reception of the e-mail “Sent”.
*This shipping method may involve customs costs, to be paid by the buyer and not by the seller.
6.4. We will deliver the product once we have verified that the effective realization of the payment has been executed correctly.
6.5. We understand hours and days as working hours and days, thus excluding Saturdays and Sundays and holidays. If for any reason attributable to Rawr
this term is exceeded, we will communicate to the Client the incidence and will propose alternative solutions.
6.6. The Customer agrees that he or another designated person is at the address indicated to receive the package. In case of not being there the first time, the carrier will insist several times. If it is still not possible to deliver the order, it will be returned to us, with the consequent refund to the Customer of the payment made minus the cost of shipping or return of the goods which will be borne by the Customer.
6.7. The Customer undertakes to give the correct shipping address, in this case Rawr Sneakerz is not responsible for delays or returns caused by wrong or incomplete addresses, please make sure well before processing your order.
THE RIGHT TO RETURN THE PRODUCTS AND CANCELLATION
7.1. If the Customer is not satisfied with the product he/she has purchased due to manufacturing defects (for this reason only), he/she may return the product to us and arrange for a refund with Rawr Sneakerz.
7.2. No refunds can be made for change of size, color, texture or any other aspect that the customer considers.
7.3. As far as possible the product must be returned in its original outer box or packaging and well protected to avoid damage in transit. Otherwise the products will be depreciated and the customer will be notified upon receipt of the return. In addition, all original documentation must be included, just as it was received at home.
11.4. Once we receive the goods in our warehouse and after checking the condition of the same, the return of the product will be accepted and we will proceed to refund the amount (agreed in section 11.1) according to the method of payment made by the Customer:
– If payment was made by credit card, the amount will be credited to the same credit card.
– If payment was made by wire transfer, we will ask you for an account number where the amount is to be paid.
11.5. The company has the right to refuse any product that does not come in a suitable condition for further sale. These products will be returned to the sender without prior notice.
Customer’s obligations
The customer of the Seller undertakes at all times to provide truthful information about the data requested in the user registration forms or order forms, and to keep them updated at all times.
The customer undertakes to accept all the provisions and conditions contained in these General Conditions of Contract, understanding that they reflect the best possible service for the type of activity carried out by the Seller.
Likewise, he/she undertakes to keep his/her personal access codes to our web site confidential and with the utmost diligence.
The customer undertakes to enable the delivery of the requested order by providing a delivery address where the requested order can be delivered within the usual delivery schedule (Monday to Friday from 10:00 to 13:30 and from 16:00 to 18:00). In the event of non-compliance by the customer with this obligation, the Seller shall have no liability for the delay or impossibility of delivery of the order requested by the customer.
Applicable law and competent jurisdiction
This contract shall be interpreted and governed in accordance with the Spanish legislation in force.
Mr. / a buyer of our website, before making your purchase we want to be clear about some concepts about what you are buying because due to the countless queries that we have made some interested about the replicas. The articles that can be visualized in this web page are reproductions, replicas, copies of signatures for what they are not original products distributed by the web and for that reason we are not responsible for the use that can be given once the sale is made, because once the purchase is made the purchaser accepts to have been informed about his purchase, about the type of material that has acquired being under his responsibility the use that can be made of the acquired material.
At no time we want to harm the corresponding brands that are advertised here as imitation with our sales, so we reiterate again what has been stated above gentlemen customers / buyers that if you want to purchase any original brand of those mentioned here can go to the official website of the corresponding brand or you can also contact us to inform you of the possible points of sale according to your location or tell you the web address of the brand that you request.